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Operators & Property Managers

Operate Smarter, Not Harder.

Connect building performance, people, and profit in one view.

What we do

  • Run asset‑level SOPs and service SLAs to standardize quality

  • Monitor dashboards and exception alerts; act on leading indicators

  • Perform root‑cause analysis on variances and implement countermeasures

  • Conduct quarterly partner reviews using the MAPS model (Mission‑Aligned Partnership Structure)

  • Update playbooks, budgets, staffing, and tenant mix based on results

Tools in this phase

  • Operations Console: Real‑time KPIs and variance tracking

  • Sensor Stack: Occupancy, energy, access, and footfall data

  • SLA & Ticketing: Service levels, response times, and work orders

  • Improvement Engine: Root‑cause workflows, A/B tests, and action logs

  • Partner Portal (MAPS): Investor, vendor, and anchor dashboards with shared goals

  • Resident Pulse: Feedback loops and satisfaction snapshots

KPIs we track

  • Renewal rate

  • Attendance/absenteeism

  • Service uptime & response time

  • Resident satisfaction (NPS)

  • Energy per unit

  • Operating margin

  • Occupancy & absorption

  • Turnover cost

Why it matters

  • Run buildings that feel cared for and perform like strategic assets.

  • Accountability: Transparent performance for every stakeholder

  • Fewer surprises: Faster fixes through leading‑indicator alerts

  • Compounding gains: Continuous improvement that shows up on the P&L and in community outcomes

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